Customer communication

Tel: 01435 862435


Admin@jgcoaches.com

J G Coaches Ltd, Buttons Farm, Meres Lane, Cross in Hand, Heathfield, East Sussex. TN21 0TY

Telephone: 01435 862435       

Fax: 01435 865735     

Email: admin@jgcoaches.com



                                                                                                                             

© J G Coaches Ltd, Cross in Hand     

Specialists in School Transport & Executive Coach Hire

Expert, Timely, knowledgeable, accurate and honest communication is essential during the whole process of planning, quoting and operating your coach requirements. You need to have confidence in every step.


Overview of process:


Planning & Quotation

Whether you phone or email your requirements to us we will provide a response with 24 hours (normally within 2 hours).


We can supply you with information and advice and raise quotations for various options for you to consider. Quotations are raised by our coach management system and are either emailed or posted to you.

  

Ordering

If you wish to proceed to an order we convert the quotation with any additional changes or details required and email or post an order confirmation to you.

The company office telephone number and 24 hour emergency telephone number is printed on your confirmation order.


Progressing

If you have any changes or concerns before your journey we will do our best to fulfil these if we can, we would advise you if the change was not possible.


Your coach trip

All of our coaches have trackers fitted and drivers have mobile phones which enable us to provide you with any information you might need during your trip.

Your driver will make every effort to make your trip efficient and comfortable. The driver will give you a card with his name and telephone number and will make / confirm locations and times of collections etc.


Invoice / payment

Non account customers - invoices will be emailed or posted to the customer prior to the trip for payment.

Account customer - invoices are raised and emailed and posted to the customer twice through the month.

 

At any time we are pleased to receive your telephone call or email, we would rather make sure that everything has been arranged in detail for your trip - even those annoying last minute changes, that we all have to take into account.



CUSTOMER COMMUNICATION

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